Yes, we do. For booking, you just need to choose the "Tour" category and select a tour. Then leave your information for further support. Or directly contacting via hotline 088 922 9596 as well as Joy Travel fanpage.
When booking a tour, there is basically no difference between individual and group tours. If you have booked a group tour, you only need to provide the number of members and information for the tour representative to correspond information related to the tour.
Details of the information to be provided are as follows:
A. For individuals who book tours, need to provide:
1. Full name
2. Day - itinerary time to visit
3. Tour code - schedule
4. Date of birth
5. Hometown - living address
6. Phone number - Email
B. For individuals who book tours for groups, it is necessary to provide:
1. List of delegations
2. Day - itinerary timeto visit
3. Tour code - schedule
4. Information of Teamleader, including:
a. First and last name
b. Date of birth
c. Homeland - home address
d. Phone number - Email
Customers can change departure time or tour schedule. When you want to do that, just directly contact the hotline 088 922 9596 or a counselor for the best support!
If you request to change the tour 48 hours before departure time, there is no charge. In case of a request within 48 hours before the tour departure time, you will be charged.
Contact the hotline 088 922 9596 or counselor for the earliest support.
Customers can cancel the tour or pass it to other customers. In the case of passing the tour, your deposit will be returned. In the case of cancelation, there is a compensation policy below:
- Cancel 5 days before departure: no compensation
- Cancel from 3-5 days: 50% total tour cost
- Cancel from 1-3days: 70% total tour cost
- Cancel within 24h before departure: 100% total tour cost
Please contact at hotline 088 922 9596 for support and consulting.
For any unexpectedly special requirement, please directly contact our consulting staff or your tourguide 24h before departure for further support and guidance
Book a stay
Apart from providing travel tour, Joy also support for accommodation reservation if required. For accommodation booking request, please leave your contact, Joy will contact you immidiately.
Besides, you can directly contact at hotline 0886057478 or 0886663378, fanpage Joy House for fastest support.
For hotel reservation, please provide us with these information:
1. Full name
2. Phone number
4. Check-in information
5. Check-out information
6. Number of people
7. Room name if book
For the best support, you can directly contact at hotline 0886057478 or 0886663378, fanpage Joy House.
No only if the room you want to change to is available at that time
In case you want to cancel your booking, please cancel 10 days in advance of the check-in date. Therefore, you will be refunded 100% of the deposit without any additional costs except the transaction fee (if any).
The deposit will not be refunded if you cancel your booking within 10 days of the check-in date. However, if you come to Phu Yen another time and still book Joy House, the deposit will still be deducted for you.
Joy Travel's customers will receive a 15% discount on the listed room when booking at Joy House!
Please remember that this policy does not apply together with other preferential or discount policies (if any).
In some special case, please let Joy know for further flexible support
Book a move
Customers just let us know about the information, type of transportation and time when you want to receive. Joy's counselor will contact you
Pick up location will depend on the customer's request. Customers can take the transportation right at Joy or request another location. Joy will deliver for free if the requested location is within a radius of 5 km from Joy, if further, it costs 10,000 VND / car.
Customers can exchange your transportation while using the service. Details are as follows:
+ Case 1: Exchanging vehicles of the same type: Free exchange upon request.
+ Case 2: Change of a different kind of vehicle: Varies with the rental price for each vehicle. Time stays the same during the rental period.
All company's vehicles have valid and legal itinerary and insurance. During circulation, there is a problem or being checked, please contact the company hotline directly for advice and support. The cost of compensation under the car insurance terms.
If you want to cancel your reservation, please contact a counselor and cancel 3 days prior to arrival. In case of cancellation within 3 days before pick-up time, the deposit will not be refunded.
After receiving the registration information for the services, the counselor will contact customers directly to confirm the information as well as payment instructions!
Joy has invoice support if guests need. When needed, please contact the hotline 088 922 9596 or a counselor for support!
Customers need to transfer 50% of the cost to keep the service.
Guests assured, just contact the counselor or hotline 088 922 9596 to notify, Joy will check the information and confirm again.
In case of canceling the tour, Joy will charge according to the compensation policy and refund the excess deposit. The refund will be transferred directly and the account was deposited.
Pickup at the airport
Joy has airport shuttle service upon customers' request. If needed, please contact the hotline 088 922 9596 or Joy Travel fanpage for the fastest support!
All tours provided by Joy include Travel Insurance throughout the tour, which will be worth VND 20,000,000/customer. Insurance terms according to Vietnam's travel insurance regulations.
Unfortunately, Joy currently does not have policies for loyalty. However, when there is a new policy, Joy will quickly update on the fanpage and website as soon as possible.
This policy describes:
- What kinds of information are collected
- Purposes of using the information
- Information security
- Information storage
1. What information is collected by Joy?
Basic information: When a customer requests a service from Joy Travel, we will need to collect some basic kinds of information including name, date of birth, address, email and phone number.
Personal data: When customers are using Joy Travel Information System, we may collect certain information such as geographical location, IP address, searching options, log messages as well as other data related to general Internet use. In addition, based on customers’ usage history on the Joy Travel system, we may collect some other personal information, such as travel preferences, information on accommodation and transport booking.
2. How does Joy use this information?
Joy Travel may collect and store customer information to provide the best service packages that match your preferences. In addition, we may also use customer information collected through the System for the following purposes:
- Manage, operate, administer and/or access the System
- Contact customers about issues related to the use and/or access to the System and manage queries and/or requests sent by customers via the System;
- Customize customer experience when using the System and improve customer experience and satisfaction;
- Publish customer reviews of Joy Travel services and products listed on the Joy Travel Information System;
- Settle dispute, collect pending payment and handle incidents;
- Other purposes will be notified to the customer at the time of collection.
Joy Travel may also use other information collected for:
- Digital marketing.
- Traditional marketing, including but not limited to: emailing customers about new products, special offers, and surveys or other information we think customers may be interested in.
Please note that customers can reject any marketing materials that Joy Travel might send to customers. If you reject any marketing materials, we will respect your choice. However, note that the marketing information, purchase suggestions and other contacts we display on our websites and applications are all driven and personalized based on the combined data we have collected from customers.
3.How does Joy guarantee customer confidentiality?
Joy Travel puts customers' information security our top priority. Joy Travel fully understands that customers' personal information belongs to customers, so we make every effort to store confidentially and handle carefully the information that customers share. We collect the minimum amount of information only with the permission of our customers and use this information only for the purposes mentioned above.
Joy Travel will protect customer information by maintaining reasonable confidentiality agreements, including physical, technical and organizational processes, to prevent access, collection, and use of, unauthorized disclosure, copying, modification, processing of data or similar risks. If there is any violation of customer information security, we will provide full information about such violations to customers through notices on Joy Travel's channels, directly or indirectly. After notice, we will make every effort to restore the confidentiality of customer information on the System.
However, Joy Travel may share the information collected with associated companies, organizations and/or individuals (Third Parties) to complete the services we provide. We may hire Third Parties for services including website hosting, data analysis, marketing, promotions, credit card transaction and other related services.
In addition, customer information may be shared in the following cases:
- Provide information to the Buyer
This happens when Joy Travel sells or transfers a part or all of the business or company.
- Provide information for legal reasons
Joy Travel may, at its sole discretion, share customer information with a Third Party if we believe that data sharing is necessary to 1) comply with applicable laws and regulations; 2) investigate any fraud or illegal behavior; and/or 3) protect our brand, reputation, and property.
- Business transfer:
In the event of changing control or ownership of the business or the brand of Joy Travel, customer information collected in the System may be part of the property transfer.
4.How long does Joy store information?
Joy Travel will store customer information to provide services when needed, as long as they are still active. We will stop storing information or delete facilities related to customer information as soon as 1) information collection purpose is no longer suitable for data storage, and 2) applicable laws do not require data storage and/or are unnecessary for business purposes.
Joy Travel contact information